Why would office 365 shows it is an unlicensed product?

Office 365 Unlicensed Solution Support

If Office installation failed, the title bar of your Office programs will display Unlicensed Product or Non-commercial use, and most Office functionality will be blocked. If your membership expires or you choose to cancel it, your access to Microsoft 365 services, apps, and customer information will go through a series of states before being fully turned off or erased.

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If Office prompts you to log in, use the same account that you used to purchase Office. you use the wrong address, you’ll get the message “We couldn’t find any Office products.” If you have a Microsoft Office membership, double-check that it is still valid. Then you let your subscription lapse, you will lose accessibility to your Office products. If you cancel your membership, you’ll see a message reading “We couldn’t find any Office product.” To recover access, you’ll need to renew your Office 365 membership.


Solution steps for Office 365 unlicensed Product


  • If your subscription expires, it will be Expired, Disabled, or Deleted. After the subscription has reached its expiry date, the Expired stage begins.
  • Your yearly membership will go through the same stages as an expired subscription if you switch off recurring billing.


Your monthly membership will be disabled instantly if you cancel it (at the date of cancellation). This means that your users will immediately lose access to Microsoft 365 assets, and only administrators will have access to the data for the following 90 days.

Troubleshoot :

Make sure you’re signed in before you can access your Microsoft Office programs. You won’t be able to open your Office apps if you have several copies of Microsoft Office installed on your device. To repair this problem, you’ll need to get rid of any additional copies. If none of the preceding methods have remedied the issue, you should engage your troubleshooter for extra assistance.

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