Troubleshoot the Windows Update Error Code 80073712

Error code 80073712 is a common issue that Windows users encounter when attempting to install Windows updates. This error typically indicates that some files required by Windows Update are missing or corrupted, preventing the update process from completing successfully. While encountering this error can be frustrating, there are several steps you can take to resolve it.

Possible Causes of Error Code 80073712:

Before diving into the solutions, it’s essential to understand the potential causes of error code 80073712. Some common reasons for encountering this error include:

Corrupted System Files:

If crucial system files are damaged or corrupted, it can interfere with the Windows Update process and causes error code 80073712.

Incomplete Updates:

Interrupted or incomplete update installations can leave behind inconsistent system files, leading to update failures and error messages.

Third-party Software Interference:

Certain third-party antivirus programs or security software may conflict with Windows Update, causing errors like 80073712.

Solutions to Fix Error Code 80073712:

Here are several methods you can try to resolve error code 80073712 and successfully install Windows updates:

Run Windows Update Troubleshooter:

Windows includes a built-in troubleshooter designed to detect and fix common update-related issues. To access it, go to Settings > Update & Security > Troubleshoot > Windows Update Troubleshooter. Follow the on-screen instructions to run the troubleshooter and apply any recommended fixes.

Reset Windows Update Components:

You can reset the Windows Update components to their default state, which can often resolve update-related errors. Open Command Prompt as an administrator and run the following commands one by one:

  • net stop wuauserv
  • net stop cryptSvc
  • net stop bits
  • net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old

  • net start wuauserv
  • net start cryptSvc
  • net start bits
  • net start msiserver

After running these commands, restart your computer and try installing the updates again.

Perform System File Checker (SFC) Scan:

The System File Checker tool can scan for and repair corrupted system files. Open Command Prompt as an administrator and run the command sfc /scannow. Allow the scan to complete, and then restart your computer.

Disable Third-party Antivirus Software:

Temporarily disable any third-party antivirus or security software installed on your system, as they may be interfering with the update process. After disabling the software, attempt to install the updates again.

Manually Install Updates:

If all else fails, you can download and install the updates manually from the Microsoft Update Catalog website. Search for the specific update KB number associated with the failed installation and follow the instructions to download and install it manually.


By following these troubleshooting steps, you should be able to resolve error code 80073712 and successfully install Windows updates. If the issue persists, consider seeking further assistance from Microsoft support or consulting with a professional technician

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